1. General Guidelines
Cancellation Window: Customers may cancel trips at any time prior to dispatch.
No-Show: Failure to board at the scheduled pick-up without prior notice will be considered a “No-Show” and will be fully charged.
2. Cancellation Fees
| Timing of Cancellation | Cancellation Fee | Refund Eligibility |
|---|---|---|
| More than 24 hours prior | None | Full refund of advance or prepayment |
| Taxi has arrived at pick-up location | One-time ₹300 | Remainder (if any) refunded |
| Within 24 hours but before arrival | Optional: consider tiered charges | e.g., 50% refund or flat fee depending |
3. No-Show Policy
Cancellation less than 4 hours before pick-up, or failure to appear without notice, will result in no refund and full charge applied.
4. Refund Processing
Refunds will be issued via the original payment method (card, net banking, or wallet).
Processing timeframe: up to 7 business days after approval.
5. Amendments & Rescheduling
Customers may request changes (e.g., date/time, pick-up point, vehicle type) at least 8 hours before the scheduled pick-up, subject to availability.
Amendments within 8 hours of pick-up time will not be accepted.
6. Exceptional Circumstances (Force Majeure)
Cancellations due to events beyond control (e.g., natural disasters, strikes, or governmental restrictions) will be reviewed case by case.
Customers may be offered rescheduling or partial refunds, depending on feasibility.
7. Communication & Process
Cancellation or amendment requests must be made in writing, via:
Email: enquiry@appledroptaxi.com
In-app messaging or official customer portal
Verbal or social-media requests are not considered valid.
8. Policy Updates
Apple Drop Taxi reserves the right to amend this policy at any time. Changes become effective immediately upon posting on our website or app.
9. Acceptance
By booking with Apple Drop Taxi, you acknowledge and agree to this Cancellation & Refund Policy.